Privacy Policy

Last updated: January 2026

This Privacy Policy describes how AI AD Pilot (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website and services.

Information We Collect

Information You Provide

When you contact us or use our services, we may collect:

  • Contact Information: Name, email address, phone number, company name
  • Business Information: Industry, advertising goals, budget information
  • Account Data: Login credentials if you access our reporting dashboards
  • Communication Records: Emails, chat messages, and call notes

Information Collected Automatically

When you visit our website, we automatically collect:

  • Usage Data: Pages visited, time spent, click patterns
  • Device Information: Browser type, operating system, device type
  • Location Data: General geographic location based on IP address
  • Cookies: Session and preference data (see Cookie Policy below)

Advertising Account Data

When you engage our services, we may access data from your advertising accounts (Google Ads, Meta, etc.) including:

  • Campaign performance metrics
  • Audience insights
  • Conversion data
  • Ad creative performance

This data remains yours and is only accessed to provide and improve our services.

How We Use Your Information

We use collected information to:

  • Provide and manage our advertising services
  • Communicate with you about your account and campaigns
  • Send performance reports and strategy recommendations
  • Improve our website and services
  • Respond to your enquiries and support requests
  • Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party tools we use to deliver our services (e.g., analytics platforms, CRM systems)
  • Advertising Platforms: Google, Meta, TikTok, etc. as necessary to manage your campaigns
  • Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

Your Rights

Under applicable data protection laws (including GDPR if you are in the EU/UK), you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

To exercise these rights, contact us through our website.

We use cookies and similar technologies for:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand how visitors use our site
  • Marketing Cookies: To deliver relevant advertising (with your consent)

You can manage cookie preferences through your browser settings.

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Typically:

  • Account data: Duration of our business relationship plus 6 years
  • Communication records: 3 years from last contact
  • Website analytics: 26 months

International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our website.

For data protection complaints, you may also contact the Information Commissioner’s Office (ICO) at ico.org.uk.